BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Springshare//LibCal//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-TIMEZONE:America/New_York
X-PUBLISHED-TTL:PT15M
BEGIN:VEVENT
DTSTART:20200922T180000Z
DTEND:20200922T190000Z
DTSTAMP:20200922T000000Z
SUMMARY:Exceptional Customer Service
DESCRIPTION:Exceptional Customer Service Training presented by Jami Yazdani 
 (Yazdani Consulting and Facilitation)\n\nTraining Objectives: \n\nTraining 
 participants will be introduced to: \n\n● The characteristics of 
 exceptional customer service. \n\n● Techniques for excelling at customer 
 interactions. \n\n● Strategies for handling difficult customers.
LOCATION:Online - At Your Computer
ORGANIZER;CN="Lauren Clossey":MAILTO:lauren.clossey@dncr.nc.gov
CATEGORIES:Library Management, Public Services, State Library of North Carolina, Webinar
CONTACT;CN="Lauren Clossey":MAILTO:lauren.clossey@dncr.nc.gov
STATUS:CONFIRMED
UID:LibCal-7035941
URL:https://statelibrary.ncdcr.libcal.com/event/7035941
X-MICROSOFT-CDO-BUSYSTATUS:BUSY
BEGIN:VALARM
TRIGGER:-PT15M
ACTION:DISPLAY
DESCRIPTION:Reminder
END:VALARM
END:VEVENT

END:VCALENDAR