All library staff from top to bottom, internal and external, are in a service position. So, what is it that can set an organization's level of service apart from others? How can we propel the good service we already provide in our libraries into excellent service?

This four-week online course delves into what it takes to transform a library’s culture to one of “service excellence.” We will explore the source for our own and others’ attitudes and motivation for service, identify key elements that create the customer experience, and articulate the importance of that experience. Participants will learn specific behaviors and techniques that communicate excellence, how consistency contributes to excellence, and how our policies and procedures may be used for delivering excellence.

The course includes an opportunity to identify specific service obstacles within our own organizations and brainstorm ways to reduce or remove the obstacles. Learners will also identify service strengths in themselves and their co-workers as a technique for strengthening the entire team. This training is appropriate to anyone working in or with libraries, regardless of job position or library type.

For more information and to register, go to https://infopeople.org/civicrm/event/info?id=845&reset=1.