Would you like to better serve your customers, work in a more productive and harmonious setting and experience greater satisfaction in your work? Emotional intelligence, aka “the other kind of intelligence,” is considered by many to be more important to workplace success and satisfaction than technical ability or IQ. Whether we interact with co-workers or customers, emotions are part of every human interaction.

Emotionally intelligent people:

• Recognize and manage their own emotions
• Understand how emotions effect people around them
• Empathize with others
• Use appropriate interpersonal skills to effectively manage relationships

The good news is that emotional intelligence can be developed in very practical ways with focus and practice. In this course, we will first focus on the foundational pillars of emotional intelligence: building self-awareness and applying self-management practices to foster positive and constructive library workplace interactions. Then, utilizing scenarios and case studies we will learn how to put those pillars into practice in the library setting.

For more information and to register, go to https://infopeople.org/civicrm/event/info?id=814&reset=1.