Public library staff are on the front lines of patron support, and troubleshooting technical issues is a key part of the job. Join us for this engaging webinar designed specifically for public libraries, where we'll share practical strategies to tackle common challenges at the service desk.

In the first half of the session, we’ll cover effective troubleshooting techniques for popular digital resources like Hoopla and other NC LIVE offerings, equipping you with the knowledge to assist patrons confidently. The second half will be an open Q&A, giving you the opportunity to ask questions, share experiences, and learn from fellow library staff.

Whether you're new to the desk or looking to sharpen your skills, this webinar will provide valuable insights to help you support your community.

Learning Outcomes
1. Participants will be able to identify and apply effective troubleshooting techniques for common patron issues related to digital resources such as Hoopla and other NC LIVE offerings.

2. Participants will gain practical strategies for confidently assisting patrons with technical challenges at the public library service desk.

3. Participants will share experiences and solutions, enhancing their problem-solving skills for addressing digital resource inquiries.

Whether you're new to the desk or looking to sharpen your skills, this webinar will provide valuable insights to help you support your community.

Learning Outcomes
Participants will be able to identify and apply effective troubleshooting techniques for common patron issues related to digital resources such as Hoopla and other NC LIVE offerings.

Participants will gain practical strategies for confidently assisting patrons with technical challenges at the public library service desk.

Participants will share experiences and solutions, enhancing their problem-solving skills for addressing digital resource inquiries.

Learning Outcomes
Participants will be able to identify and apply effective troubleshooting techniques for common patron issues related to digital resources such as Hoopla and other NC LIVE offerings.

Participants will gain practical strategies for confidently assisting patrons with technical challenges at the public library service desk.

Participants will share experiences and solutions, enhancing their problem-solving skills for addressing digital resource inquiries.

**Click Here to Register**