De-escalation: A Crucial Tool in Libraries for Promoting Intellectual Freedom
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De-escalation: A Crucial Tool in Libraries for Promoting Intellectual Freedom In-Person
Librarians have heard and experienced the trend of increased materials challenges and irate patrons. Yet every day library staff members respond to materials challenges in ways that lead to non-events. It is the confrontations and protests that are featured in the news, but dedicated library staff consistently lower the temperature and prevent conflicts. Presenters Betsy Mahoney, Janice Del Negro, Joyce McIntosh, Julia Nephew, and Steven Ward will explore the training, skills, and best practices that help library staff de-escalate tense encounters with library users.
*This webinar is brought to you by the Professional Development Alliance - a group of library consortia committed to sharing learning opportunities across their member libraries.
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