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$ Maintaining a Safe and Respectful Library: A Customized Plan (Infopeople) In-Person

Library staff face the challenge of providing good customer service, even in the face of difficult interactions. However, feeling - and being - safe at work takes much more than just customer service training. A truly safe workplace is a welcoming workplace that reflects "kindness, mercy, tact, compassion, a desire to understand—and a generosity of spirit" for both customers and staff.

In this four-week course, participants will complete a Workplace Audit and Action Plan that will help them explore how their library can develop a safe and respectful service environment for visitors and staff. 

 

For more information and to register, go to:  https://infopeople.org/civicrm/event/info?id=768&reset=1

Date:
Tuesday, June 12, 2018
Time:
All Day Event
Time Zone:
Eastern Time - US & Canada (change)
Location:
Online - At Your Computer
Categories:
  Library Management     Online Course  
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Event Organizer

Profile photo of Lauren Clossey
Lauren Clossey

State Library of North Carolina
Continuing Education Consultant
Phone: 919-814-6791
E-mail: lauren.clossey@dncr.nc.gov