$ Maintaining a Safe and Respectful Library: A Customized Plan (Infopeople)
Library staff face the challenge of providing good customer service, even in the face of difficult interactions. However, feeling - and being - safe at work takes much more than just customer service training. A truly safe workplace is a welcoming workplace that reflects "kindness, mercy, tact, compassion, a desire to understand—and a generosity of spirit" for both customers and staff.
In this four-week course, participants will complete a Workplace Audit and Action Plan that will help them explore how their library can develop a safe and respectful service environment for visitors and staff.
For more information and to register, go to: https://infopeople.org/civicrm/event/info?id=768&reset=1
- Tuesday, June 12, 2018
- All Day Event
- Online - At Your Computer