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Facilitating Constructive Contributions: Dealing with Difficult Behaviors; Helping People Share from a Better Place

A California State Library Webinar via Infopeople

Basic facilitation skills involve keeping a group on topic and on time.  But what happens when a participant needs special attention? This webinar will identify common types of disruptive behavior and share multiple methods for facilitators to keep the conversation constructive.  We’ll discuss what kinds of factors lead caring people to become the "difficult" ones to better understand which strategy to use when. We’ll also review how to create the conditions that reduce the likelihood of difficult of behaviors in the first place.  Bring questions from your own challenging facilitation moments for the extended question and answer session.

This session is hosted by the California State Library, represented by Suzanne Flint. The lead presenter will be Susan Stuart Clark, with case examples curated from California librarians experienced in facilitating challenging participants.

For more information and to register, go to https://infopeople.org/civicrm/event/info?id=741&reset=1

 

 

Date:
Wednesday, March 7, 2018
Time:
3:00pm - 4:00pm
Location:
Online - At Your Computer
Categories:
Library Management, Online Course

Event Organizer

Jackie Haske

State Library Grants Assistant
North Carolina Department of Natural and Cultural Resources

919 807 7428    office
919 733 8748    fax

CEstaff@ncdcr.gov

109 East Jones Street
4640 Mail Service Center
Raleigh, North Carolina 27699-4600

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