Would you like to better serve your customers, work in a more productive and harmonious setting and experience greater satisfaction in your work? Emotional intelligence, aka “the other kind of intelligence,” is considered by many to be more important to workplace success and satisfaction than technical ability or IQ. Whether we interact with co-workers or customers, emotions are part of every human interaction.
This four-week online course will utilize readings, examples, resources and an online meeting to help you develop a deeper understanding of emotional intelligence and put it into practice. You will be able to apply the concepts and techniques immediately to your own library and community.
For more information and to register, go to https://infopeople.org/civicrm/event/info?id=736&reset=1