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Making the Customer Experience Magical! - If Disney Ran Your Library What Would it Look Like? presented by John Formica (the "Ex-Disney Guy") In-Person

Have you ever wondered how the Walt Disney World Resort continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Service? It is not about service. It’s all about creating a memorable Customer Experience. Learn secrets success strategies to attract more customers, build brand loyalty for life, and transform your library into a Disney-like culture. If Disney can do it why can’t you?

June 13
Archdale Public Library, Randolph County (10433 S Main St, Archdale, NC 27263)
10 a.m. - 4 p.m.

Date:
Tuesday, June 13, 2017
Time:
10:00am - 4:00pm
Time Zone:
Eastern Time - US & Canada (change)
Location:
Archdale - Archdale Public Library
Categories:
  In person     Public Services     State Library of North Carolina  
Registration has closed.

Event Organizer

Profile photo of Lauren Clossey
Lauren Clossey

State Library of North Carolina
Continuing Education Consultant
Phone: 919-814-6791
E-mail: lauren.clossey@dncr.nc.gov